Naperville Eye Boutique Reviews

My screw came out of my glasses and phone showed me the Eye Boutique was close by. I went and was greeted by Taylor. She was very nice and took care of me. This may be a place to think about when I need to get more glasses in the future. Thank you Taylor. Very nice meeting you.

Excellent Doctor - very detailed tests and nice explanation. Strong recommendation.

Knowledgeable and personable staff who are attentive to you and your eyecare needs. All my questions were answered politely and patiently and I would not hesitate to return in the future. Great selection of eyewear to choose from and won't break the bank either. Exceptional problem solving skills also!

Knowledgeable and friendly staff. I am always able to get an appointment for myself and my children when needed. Attentive and helpful when choosing glasses.

Update: 7/18/19 - updated my ratings from 2 to 5. It's all about customer service. What differentiates retail is not the product they carry but all boils to CRM -- customer relations. I got my glassses back and was provided detailed explanation around the delay, which I understand, they also added protection on my purchase for the inconvenience. I would have loved to give this store 5 star since they have great glass collections and the staff are really helpful. At the same time I really disappointed in the order processing time. Have been waiting for my glasses for 3 weeks. I specifically requested to expedite since I had to travel but today was informed it will take another 3 business days.

The two assistants were very helpful and knowledgeable; were able to find just the right looking glasses for my daughter and we were in and out of there real quickly. Huge selection of glasses so thought it would take forever!

I give this place 5 stars. Everytime I come in I am treated so nicely. They are a fun bunch who work there. They are so personable with the clients who walk in. They are so helpful and wanting to engage with u while u pick out ur frames. My eye doctor there is amazing. She is very professional...likes to joke around. U can tell she cares about her patients needs. She is always smiling...never caught her on a bad day. She is very friendly. Best Eye Doctor ever.

The doctor at this center was very good, but their delivery of glasses is very poor and below standard. They don't take responsibility of any defects in your new glasses. They do take a return and try to provide a replacement, but that process again takes 2 weeks. Because of this my wife has to return back to India without her glasses. They do not offer a refund for it, even if you are not able to take the delivery for a fault at their side. Update: They have delivered my wife's glass 10 hours before her flight to India. She was finally happy that she could wear her new glass. I am updating this review to 4 stars.