Naperville Eye Boutique Reviews
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Blown away by their customer service and generosity. I came in with Oakley prescription glasses that needed repair but weren’t even originally purchased here. They helped immediately and fixed to glasses to essentially new condition! Taylor specifically was extremely welcoming and helpful. Places like this are hard to find. I’ll be purchasing from them in the near future and from here on out. Highly recommend.
The folks in the front are always helpful and even custom fit my glasses by taking exact measurements of my old ones since no one carries them anymore. They go above and beyond for their patients and they make relationships with them. Every year I come in they remember me and continue to chat with me as they did over a year ago. They truly care. Love this place and highly recommend them to everyone.
I have been going to this Eye Boutique for a couple of years now. At first I thought is was one of those places that treated you like a number. Everyone there is amazing. Very personable, treated each customer as a person. Taylor is very personable and approachable. She took the time to go over my prescription and insurance benefits with me. I'm sorry I do not remember the Doctor's name but she was amazing as well. She answered all of my questions and explained the different test and results. This will definitely be my place for eye exams and glasses.
Taylor was very friendly and extremely professional. She helped me on selecting the perfect frames to compliment my face. The eye exam was very thorough and no cataracts found:) I am very happy with the entire interaction.
All I Can That They Are Excellent!! Great through Eye Exam By The Doctor. Went In Today To Get Screws Replaced On A Pair Of Ray Ban Sunglasses & Adjustment For A Regular Pair Of Glasses, That Were Not Even Bought There..Taylor Was Excellent & Didn't Charge Me For Anything.
Taylor has been super amazing with my kids. She took the time to explain the process and helped them picked the frames. She was very careful with finding affordable frames as well but also understood my kids needs. She is excellent with kids yet very professional. We love her!!
I need my eyeglasses fixed fast for my trip to Paris. Ganesa was so kind to me and had them fixed in just a couple of days. Thank you!
My name is Mary Matthews and I have had the best experience with Taylor. She was very helpful in choosing my glasses and was very knowledgeable about what would look best on me. I would recommend Taylor to anyone who needs glasses.
Always a pleasant experience with Dr. Spevacek and her staff. Taylor was especially helpful and considerate in assisting with my frames selection. Thank you!
We always have a great experience with Dr. Spevacek, she's friendly and helpful. Yesterday my daughter and I were helped by Taylor to pick out glasses. She was really great! Super helpful, friendly and professional. We had. a great conversation as we purchased our glasses. She's definitely an amazing asset to the office.
Taylor is an asset to the Eye Boutique. Her up-beat personality and patience is awesome! She helped my daughter move past being upset to wear glasses to feeling excited about her new "cool" glasses. Thanks Taylor!!
Taylor was so professional and helpful! I was blown away with the service and had two prescriptions filled in 30 Minutes…and the designer glass selection was excellent!
Just purchased glasses from Taylor. Great experience. She was extremely helpful and knowledgeable. I would recommend Eye Boutique and specifically Taylor to everyone.
Taylor was awesome today. She was very helpful with calculating my total and they were very patient.
Been going to Eye Boutique Naperville for over 10 years now. Dr Lisa is just fantastic. The staff is always friendly and it seems like a well run office. Taylor is very patient and knowledgeable and helped me pick the perfect frames. She rocks!
The right nose pad on my sunglasses had fallen off so I ordered a new set on Amazon to replace them. Unfortunately, the screwdriver I bought was not a good fit for the nose pad screw. Ganesa was kind enough to help me expertly replace the nose pads and even polished the sunglasses for me. I wanted to reimburse her for her time but she refused any payment! Thank you so much for your help Ganesa!
Thanks Taylor for my first time prescription sunglasses! I love them!
Eye boutique helped me fix my glasses within 1 hour. They were very helpful and friendly. I'll definitely go back when it's time for new frames! Highly recommend.
The service I received from Taylor and Ganesa was excellent. They helped me pick out some very cute frames that looked so cute on me. They are both very friendly and very helpful. Their customer service was simply excellent. I will definitely buy all my glasses from The Eye Boutique. It’s refreshing to go to a business where people are happy and you can tell that they truly enjoy what they do. Thank you Taylor and Ganesa. Definitely sending more business your way😀
Taylor scheduled an appointment for my son to try on his contacts. She was very patient with him while he took almost an hour trying to learn how to put on and remove the contacts in his eyes the first time.
i used to go to the eye boutique in aurora on kirk (hate that they closed that location) but i drove 15 miles to the naperville location because i love the experience and environment eye boutique provides. the doctor was very friendly and quick we even shared laughs. the assistance taylor i think her name was went above and beyond. i ordered 2 pair of glasses thanks for her
Highly Recommend this facility, my son is autistic and they took their time with him and made him feel so welcomed. They go above and beyond with service, they even help you pick your glasses. Very friendly and caring staff.
Fabulous customer service.
My Ray Ban sunglasses needed a screw to hold the lense in as it had fallen out. The friendly team at Eye Boutique fixed the frame same day, checked everything else, and then didn’t charge me! That just doesn’t happen anymore in today’s world. I’m newer to the area, and have found my future eye care provider when I need it!
Excellent service and provides detailed information of the tests.
I stopped by the Eye Boutique today to have a screw replaced on my prescription glasses. I ran a few errands & swung back to pick them up. Perfect! They replaced & said there was no charge. I did tip the young lady. I believe I will try this place when I am ready to replace my glasses. So far extremely pleased with their service.
Love love this place! I have tried going to many different eye stores and I finally found one that is great all around. Greasy selection of brand name glasses. Staff and eye doctor is great with helping you with what your looking for and finding the perfect pair of contacts for you. Glad i found a place to go every time.
I scheduled an eye exam for the first time at the Naperville location and from the first call to the ordering of the glasses Dr. Spevacak was very professional and listened to my concerns, the staff Ganesa, Joy and Mia were fantastic in helping me get my contacts and glasses ordered very friendly and welcoming. I will continue to go to this location truly kind and professional real people Thank you Eye Boutique
My screw came out of my glasses and phone showed me the Eye Boutique was close by. I went and was greeted by Taylor. She was very nice and took care of me. This may be a place to think about when I need to get more glasses in the future. Thank you Taylor. Very nice meeting you.
Deepak R Padgaonkar
Excellent Doctor - very detailed tests and nice explanation. Strong recommendation.
Knowledgeable and personable staff who are attentive to you and your eyecare needs. All my questions were answered politely and patiently and I would not hesitate to return in the future. Great selection of eyewear to choose from and won't break the bank either. Exceptional problem solving skills also!
Knowledgeable and friendly staff. I am always able to get an appointment for myself and my children when needed. Attentive and helpful when choosing glasses.
Update: 7/18/19 - updated my ratings from 2 to 5. It's all about customer service. What differentiates retail is not the product they carry but all boils to CRM -- customer relations. I got my glassses back and was provided detailed explanation around the delay, which I understand, they also added protection on my purchase for the inconvenience. I would have loved to give this store 5 star since they have great glass collections and the staff are really helpful. At the same time I really disappointed in the order processing time. Have been waiting for my glasses for 3 weeks. I specifically requested to expedite since I had to travel but today was informed it will take another 3 business days.
The two assistants were very helpful and knowledgeable; were able to find just the right looking glasses for my daughter and we were in and out of there real quickly. Huge selection of glasses so thought it would take forever!
I give this place 5 stars. Everytime I come in I am treated so nicely. They are a fun bunch who work there. They are so personable with the clients who walk in. They are so helpful and wanting to engage with u while u pick out ur frames. My eye doctor there is amazing. She is very professional...likes to joke around. U can tell she cares about her patients needs. She is always smiling...never caught her on a bad day. She is very friendly. Best Eye Doctor ever.
The doctor at this center was very good, but their delivery of glasses is very poor and below standard. They don't take responsibility of any defects in your new glasses. They do take a return and try to provide a replacement, but that process again takes 2 weeks. Because of this my wife has to return back to India without her glasses. They do not offer a refund for it, even if you are not able to take the delivery for a fault at their side. Update: They have delivered my wife's glass 10 hours before her flight to India. She was finally happy that she could wear her new glass. I am updating this review to 4 stars.