Crystal Lake Eye Boutique Reviews

Once again Trevor was the best! He helped me find a pair of shades that I felt comfortable in and made sure the lenses were what I wanted. 10/10 for customer service and the reason I am a returning customer.

Awesome staff! I recently had to take my rambunctious 5yr old for her exam for kindergarten and the optician Takela was friendly, fun and professional! Dr.Brito was so patient and understanding with her that she wants to go back with her sisters for their visits! Definitely recommending this location to my friends and family!

Trevor and Takela provided outstanding customer service. Both took the time to explain options and provide suggestions. We appreciate the exceptional service and recommend your team to everyone!

I took a pair of sunglasses in to repaired. The staff was so friendly & fixed them quickly. Great customer service!

I picked up my lenses today and decided to check out sunglasses. I worked with Trevor and he made my decision so easy. I left with an order for sunglasses that I’m excited about! Will get them in about a week! Trevor was upbeat, knowledgeable and patient. It was a comfortable transaction. I will definitely let all my family and friends know about this store and Trevor. When I’d come in originally, I was very disappointed in the eyeglasses I’d purchased little over a year ago. There was a film on my lenses and whenever I cleaned them, the film was still there. I’d brought them in months ago and was told they were out of warranty, they could clean them for me but that was all they could do. I was very disappointed with their lack of resolution and was basically wearing a pair of glasses I couldn’t see out of. When I met Brandon their new manager two weeks ago he determined the glasses were defective and instead of paying for new glasses he ordered a new pair for me free of charge. He made my day and today, I have them on and it’s like seeing the world bright and clear for the first time in a long while! Thank you Trevor and Brandon for a wonderful customer experience! I’ll definitely be back!

I’ve been going to Eye Boutique, (first Algonquin and now Crystal Lake), for many years, and always receive a very thorough eye exam. The Optician, Takela, that assisted me today with choosing my new frames was awesome! She was extremely helpful, very candid, professional, and explained the charges for the glasses in detail. Thank you, Takela….I’m going to love my new frames!

I was very pleased with the excellent service I received at the Eye Boutique location in Crystal Lake Illinois. I received excellent attention and assistance from Trevor. He was kind, attentive to my situation, and very helpful in helping me pick the perfect frames and lenses for me! I was extremely happy with my experience at this store! Thank you Trevor for your friendly, kind manner! I appreciated it very much!

Superb service from this company, eye exam high tech and very informative. Trevor and his crew upfront took care of fixing my damaged glasses and also got me a new pair. Highly recommend this business! Thank you Trevor!

Great experience. Very pleasant. Michele and Dr. Brito were wonderful , I highly recommend.

Stellar customer service! Brandon, Michele, and Trevor were a joy to work with. They truly care about the customer. I had a bit of a strange issue with my prescription (brought my prescription in from my eye doctor) and they handled the majority of the back and forth with my eye doctor. I really appreciate the time that was spent making things right and making sure I was happy! If you need new glasses, I highly recommend the Crystal Lake Eye Boutique!

Dr. Brito and the staff at this location are always so courteous and go the extra mile!

They offer a great range of frames, designer and also on the affordable side. I was really pleased with how fast the service was and how Dr Brito answered all questions. I’ve been coming here for 3 years now and I’m extremely satisfied. I recommend!

Great experience. I have a very strong prescription and need frames to accommodate that prescription. Michele Pierce was very patient and helped me find the perfect frames. The doctor was great, knew just how to "tweak" my prescription. Very happy with prescription and frames.

All my experiences here have been great! From my eye exams with the Doctor to choosing my next new pair of glasses. Their staff is super friendly & helpful. Wouldn't want to go anywhere else!

Very friendly and helpful

Fantastic customer service. Wish I could give 7 stars. They value each customer, regardless of how much business they get. Plus they know their stuff. Very knowledgeable staff. Highly recommend this place for all your eye care needs.

Great Doctor and Staff

After not hearing from my eye doctor, I called the Eye Boutique and spoke with Emily. She told me to she could easily fixes my glasses. When I arrived at the Eye Boutique and Emily quickly fixed my glasses. Emily was knowledgeable, polite, and helpful. I was so pleased with the excellent customer care I received that I called Justin, who is the manager of the store. I told him about my superb customer care and I wanted to make sure Emily was acknowledge. He told me he would. I would highly recommend the Crystal Lake Eye Boutique for their thoughtful customer care and service. With Gratitude to Emily and Justin!

Very professional and I like the different frames available. Some times it tough to make a choice between few good frames (Eventhough it is little pricey if you have to pay from your pocket)

The staff was kind and accommodating to our family. The doctor made my three year old feel safe and my son was comfortable enough to follow everything the doctor asked. We experienced a great visit.

The staff was kind and accommodating to our family. The doctor made my three year old feel safe and my son was comfortable enough to follow everything the doctor asked. We experienced a great visit.

Eye Boutique is one stop place to get your eyes checked by a great doctor and get beautiful frames from quite a selection. Staff is very helpful, knowledgeable and polite. They always find the time to answer all the questions. This is a great place for the whole family. I very highly recommend this doctor and his staff.

Eye Boutique is one stop place to get your eyes checked by a great doctor and get beautiful frames from quite a selection. Staff is very helpful, knowledgeable and polite. They always find the time to answer all the questions. This is a great place for the whole family. I very highly recommend this doctor and his staff.

Dr. Brito is fantastic at what he does! He is very professional and friendly. He genuinely cares about his patients.He takes time to explain exactly what he's doing and answers all questions. I'll definitely be back for my annual exam next year!

Dr. Brito is fantastic at what he does! He is very professional and friendly. He genuinely cares about his patients.He takes time to explain exactly what he's doing and answers all questions. I'll definitely be back for my annual exam next year!

I had gone to at least half a dozen places trying to find some glasses that I liked, I had not found a single pair until I got to Eye Boutique... Where I found more than 5 pairs that I loved (but ya know... insurance covers one pair a year so... I'll slowly build my collection)! They got me an appointment for a few days later, I purchased the glasses with no hassle and they were ready within a week. The staff here is wonderful! They were all friendly and extremely helpful! I had my very energetic four-year-old in tow and they were very kind to her. I have found "my place" for glasses!

I had gone to at least half a dozen places trying to find some glasses that I liked, I had not found a single pair until I got to Eye Boutique... Where I found more than 5 pairs that I loved (but ya know... insurance covers one pair a year so... I'll slowly build my collection)! They got me an appointment for a few days later, I purchased the glasses with no hassle and they were ready within a week. The staff here is wonderful! They were all friendly and extremely helpful! I had my very energetic four-year-old in tow and they were very kind to her. I have found "my place" for glasses!

Great experience. The Doctor and the other crew members gave outstanding support to my family and I. They are quick to offer help and answered every question I had about lenses and contacts. A great selection as well! Best place to go for eye-care!!