Crystal Lake Eye Boutique Reviews

I am so impressed with Eye Boutique! With a long drive ahead of me, I needed my favorite sunglasses repaired. I thought the repair was going to be hopeless until I met Emma. She confidently told me, “No problem, just give me a minute”. Emma was extremely polite and her repair skills are without question! What a great shop, I highly recommend it!

I have been going to Eye Boutique for years. I broke my glasses on February 10, 2025, visited my eye doctor on Valentine’s Day, went in first thing Monday, Feb 17, on the long weekend off, picked out new frames, was assisted by a very helpful woman and in and out in 15 minutes. She told me it was going to be 5-10 business days for them to come in. By Friday, February 21, the new glasses came in just in time for me to go on a caving trip to Wisconsin. The woman who assisted me when I went this time was also amazing and I love their staff and my new glasses. Will be back absolutely. Just hopefully not for another glasses break 😉 EDIT: More than 2 months later, I finally got sick of the feeling that my glasses were sliding down my face a lot and I visited. I came fully prepared to pay, expected to wait a while and thought I would be turned away with less than an hour until closing, on Saturday, April 19, 2025, but my glasses were adjusted and for free and in just minutes. Perfect experience and I love the adjustment! (Written 4-26-25)

Amanda, Emma and Mary are always very helpful. Dr. Birto is the best. Always informative in a very comfortable environment.

I have been going to Eye Boutique for years. I broke my glasses on February 10, 2025, visited my eye doctor on Valentine’s Day, went in first thing Monday, Feb 17, on the long weekend off, picked out new frames, was assisted by a very helpful woman and in and out in 15 minutes. She told me it was going to be 5-10 business days for them to come in. By Friday, February 21, the new glasses came in just in time for me to go on a caving trip to Wisconsin. The woman who assisted me when I went this time was also amazing and I love their staff and my new glasses. Will be back absolutely. Just hopefully not for another glasses break 😉

After calling around looking for luxury frames, I saw they had the best selection in the area. Brandon answered the phone and was so helpful. When I went in both Amanda and Brandon made the experience smooth and I got the frames I wanted at a great price.

Emma, Mary, Amanda & Dr.Brito are all great at Eye Boutique!!! Mary stayed past her workday to help assist me, Emma was as sweet & accommodating as could be, Amanda was also very helpful & Dr. Brito was very pleasant, thorough & patient!!! This a great practice with exceptional employees!!!!!

The gentleman at the Crystal Lake store kindly fixed my glasses after I sat on them. lol. He was professional and courteous. I can’t thank him enough

Mary was extremely knowledgeable, patient and kind. She had helpful tips for my first time putting contacts in and cheered me on throughout the process, but also gave me space when need be to attempt on my own. Huge attribute to the company to have a team member like her on board. Thanks, Mary!

I came in near closing on Monday, June 3rd, and Emma worked with me. She was great! She was patient, super polite, and really helped me pick out sunglasses that I am excited to get! She is a keeper!!

I had an amazing experience purchasing frames here today! Nice selection of frames as well. Amanda was incredibly helpful and made the process very smooth.

I cannot say enough good things about the staff at Eye Boutique in Crystal Lake ! Although we didn’t work with her this time, Emma is very nice. Dr. Brito is very knowledgeable and efficient. Mary and Amanda were so great with helping us find the right pairs of glasses for two of my kids that they love and also at a price we felt comfortable with. Amanda even played a game with my kids when they were getting impatient. Thank you for making it such a pleasure to come in !

Walked in the store today to have my glasses adjusted & Mary was so helpful & personable. Next time I need an exam or new pair of glasses, I know where I’m going. It’s great to still have good customer service!!

Nice experience. Dr. Brito was great to work , and Mary was also so helpful looking up the cost of my contacts , and explaining my options with my insurance in a friendly and informative manner. Nice staff!

We had a great experience at eye boutique in Crystal Lake! Amanda was very helpful in the process of choosing the right glasses! Mary and Emma were also great as resources to help with our Medicare/insurance info. We highly recommend this store 👍

My wife and I both visit Crystal Lake Eye Boutique, for over 20 yrs now, the reason is obvious, there is not a better Dr, to Dr, to patient, to take the time to explain the exam's or store for patient needs in frames, sizing, phone, insurance, and politeness, they do it all, Mary has a wonderful sense of humor and even went above and beyond to find frames NLA, I was even grumpy for personal reasons and by the time I left the store and laughing w/ my new script after cataract surgery, I again could not be happier w/ my new glasses and script, Thanks Eye Boutique, I can see the things again I have missed. ... ♪¿♪) SK

Eye Boutique in Crystal Lake is where I buy my glasses. Mary C. provides exceptional guidance in selecting new frames. She helped me find the right frames for me - quickly and easily!

Mary was amazing assisting me with selecting frames for my regular glasses and sunglasses. She offered her opinions regarding the best look, what works best for my prescription and even gave me additional discounts with AARP membership. I've gone to Eye Boutique in the past and always had exceptional service from the staff. I highly recommend this business for anyone needing glasses.

After a really rough customer service experience at a different local chain eyewear store, Eye Boutique was everything I needed and more! They were able to get me in quickly, were super professional leading up to appointment (reminder phone calls and emails) and even checked with my insurance for me that what I thought was covered was in fact covered. My actual appointment was quick and easy. They thoroughly cleaned my glasses upon coming in, all staff members were very friendly and welcoming, and I left with a new rx that was accurate, while still feeling like Dr. Brito listened to my concerns and questions. My contacts came in the same week! Couldn’t be happier with them and will certainly return for my next eye exam!

Thank you so much for the wonderful customer service that you guys provide. Mary was so helpful and patient with me. My glasses were bent pretty bad and she took the time to try and fix them. I definitely would recommend eye boutique in Crystal lake. Everyone there is wonderful!

My husband and I both found frames we liked and were helped by Takela, who was very friendly and professional. We highly recommend the Eye Boutique and Takela in particular.

The Eye Boutique in Crystal Lake comes highly rated and strongly recommended because of the employees that work there. Emma and Mary are two examples of such exceptional people. We have been to Vision Works and Shopko in Crystal Lake and encountered the rudest, loud and obnoxious people who offered the least bit of help and advice in making our choices. They simply just did not care if we made a purchase or left. Emma on the other hand has been extremely patient and guiding us in making the correct choice every time. Its the quality of service and the ability to be flexible that makes huge difference between a one time visit and repeat customers. Thank you Eye Boutique.

Mary is the best! She helped with my mom’s eyeglass problem!! Great service, great selection and a great experience. Thank you

Mary was extremely helpful in helping me find the perfect pair of new glasses. The doctor was kind and professional. My visit was the quickest and easiest it’s ever been. Thanks!

I highly recommend the Eye Boutique in Crystal Lake. Dr. Birto is very thorough and is such a great doctor. Mary was VERY helpful in helping me find the perfect pair of glasses. Without her I would have spent at least 2 hours trying to find ones that looked good. Mary is honest, friendly, and super helpful. Thank you for all of your help Mary!! 😊💕

Emma was so helpful and patient with me with navigating the arduous landscape of insurance! I have been coming here for 10 years and Dr. Brito has always been quick and professional :)

Had a great experience working with Takela! She helped me choose frames that best fit my face. Also checked with my insurance policy to make sure I got the best deal possible.

I’ve been going to the Eye Boutique for many years now. I always have a good experience from Dr. Brito—very kind and informative. Takela happily went above and beyond to help me find frames and price out all my options so that I left with the best and most affordable option for me. I didn’t feel pressured to pay an amount I can’t afford. Thanks to everyone at the eye boutique for another positive experience!

Dr . Brito was great very nice. But Takela was the real deal.. She called my insurance and got the form for my safety glasses while I was getting my exam! So great.. and she also found better glasses than I did for my face 10/10 would recommend

Recently purchased three pairs of eyeglasses at Eye Boutique in Crystal Lake, Illinois. Mary, the sales representative, did an outstanding job helping to find the right fit. Her excellent knowledge, professionalism, patience and kind personality made the shopping experience a total pleasure.

Just purchased new glasses and sunglasses at this Eye Boutique. Mary helped me with my selections and provided great recommendations. She was also extremely patient with my selection process and questions. All told a great experience with Mary and Dr. Birto (who did my eye exam). I am excited to get my new pairs - thank you!

Mary is fantastic! I brought in a pair of glasses that needed one of the side temples replaced. I tried to do it myself, but couldn't get the little screw back in place. I was worried that I wouldn't be able to get them fixed in a timely manner. Mary took about 10 minutes to completely fix my glasses. THANK YOU!!!!

Takela was great help in picking out my glasses. She was knowledgeable about the process and made getting new glasses easy-peasy! I have been seeing Dr. Brito for years and he's always been nice to talk with and listens to any concerns I may have.

Mary was very helpful when making my first appt., and offered good suggestions when I picked up my glasses. Takela was very kind. Staff were very helpful with new tech. qustionnaire. Dr. Brito was very nice.

The place is very clean, the service is very good, plenty of options, they speak Spanish, the only bad thing is that their prices are exaggeratedly expensive, even with the insurance I ended up paying a lot.

Not only are they professional and gave me the best fitting glasses that didn't make me nauseous, but they are the nicest most considerate people!

The ease of making my appointment online, receiving text appointment confirmation, the eye exam and the choosing of eyewear made this a positive experience for me. Dr. Brito is professional and helpful as is the staff in the office. Trevor helped me select 2 pairs of glasses which was helpful when there are so many frames to choose from. I went back in to get them adjusted and was helped promptly.

Having earlier received an eye exam there, also filled my new eyeglass prescription at the Eye Boutique in Crystal Lake. Employee Takela worked with me when I dropped the Rx off, answering whatever questions I had at that time about lens possibilities and granted a requested discount so as to match value my wife had received several months prior. Takela worked with me (and my wife) a second time when I came to pick up the completed product, being courteous and professional both visits. An overall pleasant experience. My wife & I have used this location several times before and will again.

I had such a great experience at Eye Boutique, I called early in the morning for a same day Appt and they were able to accommodate me. Dr Britto was good and my eye exam was super smooth and quick! Takela was great and friendly; she helped me pick my frames and make sure I was happy and satisfied with my selections; I told her what I was looking for and her suggestions were great. I highly recommend this location and their staff was just beyond great!!

I came here recently for my check up and new pair of glasses and was greatly helped by Takela. She helped me pick out the cutest glasses and gave great service. Dr. Brito was very kind and helpful during the exam. They also have a good selection of glasses!

Once again Trevor was the best! He helped me find a pair of shades that I felt comfortable in and made sure the lenses were what I wanted. 10/10 for customer service and the reason I am a returning customer.

Awesome staff! I recently had to take my rambunctious 5yr old for her exam for kindergarten and the optician Takela was friendly, fun and professional! Dr.Brito was so patient and understanding with her that she wants to go back with her sisters for their visits! Definitely recommending this location to my friends and family!

Trevor and Takela provided outstanding customer service. Both took the time to explain options and provide suggestions. We appreciate the exceptional service and recommend your team to everyone!

I took a pair of sunglasses in to repaired. The staff was so friendly & fixed them quickly. Great customer service!

I picked up my lenses today and decided to check out sunglasses. I worked with Trevor and he made my decision so easy. I left with an order for sunglasses that I’m excited about! Will get them in about a week! Trevor was upbeat, knowledgeable and patient. It was a comfortable transaction. I will definitely let all my family and friends know about this store and Trevor. When I’d come in originally, I was very disappointed in the eyeglasses I’d purchased little over a year ago. There was a film on my lenses and whenever I cleaned them, the film was still there. I’d brought them in months ago and was told they were out of warranty, they could clean them for me but that was all they could do. I was very disappointed with their lack of resolution and was basically wearing a pair of glasses I couldn’t see out of. When I met Brandon their new manager two weeks ago he determined the glasses were defective and instead of paying for new glasses he ordered a new pair for me free of charge. He made my day and today, I have them on and it’s like seeing the world bright and clear for the first time in a long while! Thank you Trevor and Brandon for a wonderful customer experience! I’ll definitely be back!

I’ve been going to Eye Boutique, (first Algonquin and now Crystal Lake), for many years, and always receive a very thorough eye exam. The Optician, Takela, that assisted me today with choosing my new frames was awesome! She was extremely helpful, very candid, professional, and explained the charges for the glasses in detail. Thank you, Takela….I’m going to love my new frames!

I was very pleased with the excellent service I received at the Eye Boutique location in Crystal Lake Illinois. I received excellent attention and assistance from Trevor. He was kind, attentive to my situation, and very helpful in helping me pick the perfect frames and lenses for me! I was extremely happy with my experience at this store! Thank you Trevor for your friendly, kind manner! I appreciated it very much!

Superb service from this company, eye exam high tech and very informative. Trevor and his crew upfront took care of fixing my damaged glasses and also got me a new pair. Highly recommend this business! Thank you Trevor!

Great experience. Very pleasant. Michele and Dr. Brito were wonderful , I highly recommend.

Stellar customer service! Brandon, Michele, and Trevor were a joy to work with. They truly care about the customer. I had a bit of a strange issue with my prescription (brought my prescription in from my eye doctor) and they handled the majority of the back and forth with my eye doctor. I really appreciate the time that was spent making things right and making sure I was happy! If you need new glasses, I highly recommend the Crystal Lake Eye Boutique!

Dr. Brito and the staff at this location are always so courteous and go the extra mile!

They offer a great range of frames, designer and also on the affordable side. I was really pleased with how fast the service was and how Dr Brito answered all questions. I’ve been coming here for 3 years now and I’m extremely satisfied. I recommend!

Great experience. I have a very strong prescription and need frames to accommodate that prescription. Michele Pierce was very patient and helped me find the perfect frames. The doctor was great, knew just how to "tweak" my prescription. Very happy with prescription and frames.

All my experiences here have been great! From my eye exams with the Doctor to choosing my next new pair of glasses. Their staff is super friendly & helpful. Wouldn't want to go anywhere else!

Very friendly and helpful

Fantastic customer service. Wish I could give 7 stars. They value each customer, regardless of how much business they get. Plus they know their stuff. Very knowledgeable staff. Highly recommend this place for all your eye care needs.

Great Doctor and Staff

After not hearing from my eye doctor, I called the Eye Boutique and spoke with Emily. She told me to she could easily fixes my glasses. When I arrived at the Eye Boutique and Emily quickly fixed my glasses. Emily was knowledgeable, polite, and helpful. I was so pleased with the excellent customer care I received that I called Justin, who is the manager of the store. I told him about my superb customer care and I wanted to make sure Emily was acknowledge. He told me he would. I would highly recommend the Crystal Lake Eye Boutique for their thoughtful customer care and service. With Gratitude to Emily and Justin!

Very professional and I like the different frames available. Some times it tough to make a choice between few good frames (Eventhough it is little pricey if you have to pay from your pocket)

The staff was kind and accommodating to our family. The doctor made my three year old feel safe and my son was comfortable enough to follow everything the doctor asked. We experienced a great visit.

The staff was kind and accommodating to our family. The doctor made my three year old feel safe and my son was comfortable enough to follow everything the doctor asked. We experienced a great visit.

Eye Boutique is one stop place to get your eyes checked by a great doctor and get beautiful frames from quite a selection. Staff is very helpful, knowledgeable and polite. They always find the time to answer all the questions. This is a great place for the whole family. I very highly recommend this doctor and his staff.

Eye Boutique is one stop place to get your eyes checked by a great doctor and get beautiful frames from quite a selection. Staff is very helpful, knowledgeable and polite. They always find the time to answer all the questions. This is a great place for the whole family. I very highly recommend this doctor and his staff.

Dr. Brito is fantastic at what he does! He is very professional and friendly. He genuinely cares about his patients.He takes time to explain exactly what he's doing and answers all questions. I'll definitely be back for my annual exam next year!

Dr. Brito is fantastic at what he does! He is very professional and friendly. He genuinely cares about his patients.He takes time to explain exactly what he's doing and answers all questions. I'll definitely be back for my annual exam next year!

I had gone to at least half a dozen places trying to find some glasses that I liked, I had not found a single pair until I got to Eye Boutique... Where I found more than 5 pairs that I loved (but ya know... insurance covers one pair a year so... I'll slowly build my collection)! They got me an appointment for a few days later, I purchased the glasses with no hassle and they were ready within a week. The staff here is wonderful! They were all friendly and extremely helpful! I had my very energetic four-year-old in tow and they were very kind to her. I have found "my place" for glasses!

I had gone to at least half a dozen places trying to find some glasses that I liked, I had not found a single pair until I got to Eye Boutique... Where I found more than 5 pairs that I loved (but ya know... insurance covers one pair a year so... I'll slowly build my collection)! They got me an appointment for a few days later, I purchased the glasses with no hassle and they were ready within a week. The staff here is wonderful! They were all friendly and extremely helpful! I had my very energetic four-year-old in tow and they were very kind to her. I have found "my place" for glasses!

Great experience. The Doctor and the other crew members gave outstanding support to my family and I. They are quick to offer help and answered every question I had about lenses and contacts. A great selection as well! Best place to go for eye-care!!